I was a Cingular subscriber for over 10 years. Started with them when they were a small start-up called Cellular One. I subscribed to a family plan with 4 phones and was told that calls made between the family plan phones (as well as any other Cingular phone for that matter) were $0.00 per minute. In actuality, my minutes were charged twice, once for making the call and once for receiving the call. And the family plan minutes were also used up twice as fast, minute for minute on both phones on the call. Continued calls to Cingular fell on deaf ears.
They were not the least bit concerned that a loyal charter subscriber threatened to go to the competition if not satisfactorily resolved. I asked why someone would get a Cingular family plan when you couldn’t call between phones on the plan at no charge and was told it allowed me to share minutes between the phones. How is that a deal when I needed twice as many minutes? When I did transfer my phone numbers to another cellular provider I was charged a pro-rated fee for EACH line even though the wording of the contract inferred the termination fee was on the contract not on the number of phones. Final bill = $640.00. I even had to apply for installment loan at MtpLoans (I was approved despite my bad credit!) to get money to pay that bill.
Bottom line recommendation: DO NOT SUBSCRIBE TO CINGULAR WIRELESS. Their customer service is virtually non-existent (youngsters in TX with no concept of where NY is or the particulars of any given plan since Cingular changes its plan components more often than I change my socks) and they seem to have no concern for customer satisfaction.
I have been very pleased with Verizon Wireless and the coverage is better.