I was a Cingular subscriber for over 10 years

I was a Cingular subscriber for over 10 years. Started with them when they were a small start-up called Cellular One. I subscribed to a family plan with 4 phones and was told that calls made between the family plan phones (as well as any other Cingular phone for that matter) were $0.00 per minute. In actuality, my minutes were charged twice, once for making the call and once for receiving the call. And the family plan minutes were also used up twice as fast, minute for minute on both phones on the call. Continued calls to Cingular fell on deaf ears.

They were not the least bit concerned that a loyal charter subscriber threatened to go to the competition if not satisfactorily resolved. I asked why someone would get a Cingular family plan when you couldn’t call between phones on the plan at no charge and was told it allowed me to share minutes between the phones. How is that a deal when I needed twice as many minutes? When I did transfer my phone numbers to another cellular provider I was charged a pro-rated fee for EACH line even though the wording of the contract inferred the termination fee was on the contract not on the number of phones. Final bill = $640.00. I even had to apply for installment loan at MtpLoans (I was approved despite my bad credit!) to get money to pay that bill.

Bottom line recommendation: DO NOT SUBSCRIBE TO CINGULAR WIRELESS. Their customer service is virtually non-existent (youngsters in TX with no concept of where NY is or the particulars of any given plan since Cingular changes its plan components more often than I change my socks) and they seem to have no concern for customer satisfaction.

I have been very pleased with Verizon Wireless and the coverage is better.

Large companies in general are pretty rough with their customers

I have noticed that large companies in general are pretty rough with their customers these days. I had a new, single business line (land, not wireless) installed by Verizon and have had nothing but issues with their installation, setup, service and billing. I have had to waste hours of my personal time to get it all straightened out only to find that they slammed me for long distance. Even getting that worked out was a really big hassle.

As far as the wireless problem you described. Even if you were making payments, if you officially cancelled the lines under contract, they probably have the “legal” right in their contract to charge you an early termination fee. Sometimes it’s cheaper to reduce your plan to the minimum monthly plan and pay it out than to terminate and pay the fee. Go prepaid next time.

I hope it works out for you. They have an army of attorneys, so if you fight them, go to small claims court where you can defend yourself.